Articles

 Can I get a refund for Domains or SSL Certificates?

Due to the nature that all services stated above either come at an expense to EOS Hosting, or...

 How do I get refunded for my 90 day money back guarantee?

To get the 90 day money back guarantee, please cancel your account within the first 90 days of...

 How do I update my billing information?

You can update your information by logging into the client portal via clicking "My Account". Once...

 How do I update my credit card information on file?

Login to the client portal, then click on the 'My Details' link. on the next page, click on the...

 How do I upgrade or downgrade my package?

Simply log into the client portal and choose 'My Hosting Package' and click the 'view details'...

 If I have ordered an package and wish to cancel, what is the process?

To cancel a hosting package or service please login to the client portal by clicking "My Account"...

 If I have ordered the wrong package or made another error in my order, can this be changed, and will I be charged for the initial order?

If you have made any errors at all in your order, your account will not be charged until 2:00 AM...

 My account is canceled but I still get billed with PayPal, why?

If you have setup a subscription to EOS Hosting through PayPal, we can not modify your...

 My account was suspended, how do I get it reactivated?

Please check your email and your account details to see if you were sent a notice or explanation...

 What is a PayPal Subscription?

A PayPal Subscription is a schedule you setup inside your PayPal account that automatically...

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